From your Mercury Gate Dashboard, go to the Payments section and there you need to find the operation you need to refund and select it.

On the top right corner of the operation details you will find the button Refund, click on it and choose if this refund must be full or partial, you also have to choose if the email to use on the refund is the same as in the original transaction or a new one.

After all the options have been selected you must confirm the Refund, this is a security process that prevents you from refunding an order by mistake, it includes an SMS verification for each refund.

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