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VERIFICATION & SECURITY

Find more information on getting your account verified. We use a tiered system for account verification at Mercury Cash which ranges from just facilitating digital asset deposit and trading on the lower end to processing fiat deposits and withdrawals on the higher end.

  • Why do we request a Selfie type photo?

    With the purpose of improving security, we request at the time of creation of the account, a Selfie type photo where the user's face can be clearly seen to verify their identity, this step is intended...

  • Identity Verification

    As a regulated financial service company operating in the US we are periodically required to identify users on our platform. This ensures we remain in compliance with KYC/AML laws in the jurisdictions...

  • Change of Address

    If you are out of your Country, you should still be able to deposit and withdraw successfully without making changes to your registered address. If you have moved and want to change your address assoc...

  • How long does it take to get verified?

    Applications usually don't take more than a few days. If we experience a heavy influx of new users, however, processing times for verification could slow down considerably. If you experience a delay, ...

  • How is Mercury Cash insured?

    Mercury Cash abides all federal legislations, including the Florida Statutes, by which: 560.209 (3) Before the office may issue a license under this part, the applicant must provide to the office a co...

  • How can I make my account more secure?

    While Mercury Cash takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend you take to help protect your account fro...